Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@miflues.ie. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@miflues.ie.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Terms & Conditions

Please note: We only accept orders from the Republic of Ireland.

None of the product images in the MIDOS online store are legally binding offers. They are merely invitations to submit an order.
The prices specified on the Palazzetti Barbeque pages include statutory VAT and Shipping/Delivery charges.

Returns/Cancellations

You are entitled to a refund if you inform us of your decision to cancel within 14 calendar days from the day after the delivery of the goods.

For a refund or exchange, the goods must in an ‘as new’ condition and returned in the original, undamaged packaging, along with any accessories.